Terms and conditions
Terms and conditions of use of the site tapete.ro
Client – natural or legal person, who places the order on www.tapete.ro
Seller – SRL „Bonny Axylen”
Online shop - website, e-commerce space, which is owned by the seller and has the Internet address www.tapete.ro. Here are presented the products and services, payment and delivery conditions for the registration of these orders by customers.
website – www.tapete.ro
Product – Good, object intended for a certain human need, which is for sale on the site.
Command - registration of the request for the procurement of goods and services, in accordance with the list of products offered on the website.
Delivery service – the service, which offers the provision of order delivery services to customers.
General dispositions
1.1. Acest site este deținut și administrat de SRL „Bonny Axylen”
1.2. When registering the order in the online store, the Customer accepts the Terms and Conditions for the sale of products (hereinafter – Terms and Conditions) presented below.
1.3. These Terms and Conditions, as well as the information about the products displayed on the site, are public offers, in accordance with article 681 of the Romanian Civil Code and Law no. 284 on Electronic Commerce. The buyer, after having read the text of these conditions of sale, accepts them by checking the paragraph "I have read the terms and conditions of sale on the tapete.ro website".
1.4. The relations between the customer and the seller are established on the basis of Law no. 105 of 13.03.2003 regarding the Protection of consumer rights, and other normative acts adopted in accordance with it.
1.5. The Seller reserves the right to change the given Terms and Conditions and the Customer is obliged to monitor the changes regularly.
1.6. The customer accepts the Terms and Conditions by pressing the "Order Confirmation" button, in the last step of registering the order on the website.
Registration on the Site
2.1. The seller is not responsible for the accuracy and correctness of the information provided by the customer during registration.
Order registration and delivery time
3.1. The customer's order can be picked up in the following ways: by phone or registered by the customer on the website. Order registration details are described in the "How to register order" section.
3.2. When registering the order, the customer must specify the following information:
- the name and surname of the Customer or the recipient of the order
- order delivery address
- contact phone
- e-mail.
3.3. After registering the order, the customer is provided with information on the expected date of delivery of the order by the Delivery Service. The specified date depends on the availability of the ordered products in the seller's warehouse, and the time required to process the order.
3.4. The Seller has the right to refuse the registration of the order, if the Customer has already ordered 5 or more units, which he previously refused, for reasons not related to the presence of defects in these products.
3.5. All informative materials displayed on the site are advisory in nature and cannot fully convey the exact information about the properties and characteristics of the goods. If the customer has questions about the properties and characteristics of the products, before registering the order, he must contact the Information Service at phone number +40799939001.
3.6. If the ordered product is not in the seller's warehouse, the seller has the right to cancel the order and inform the customer by sending an e-mail to the specified address or by phone.
3.7. In case of cancellation of the Prepaid Order, the cost of the canceled product is returned to the customer in the manner in which the payment was originally made.
Delivery
4.1. The methods of delivery of the products are mentioned on the website.
4.2. The seller will do his best to comply with the delivery conditions specified on the website, however, possible delays in delivery are possible, which may occur due to unforeseen circumstances (congested traffic, weather conditions, public holidays), and not through fault the seller.
4.3. The risk of accidental loss or damage to the product is transferred to the customer from the moment he receives the product and signs the documents confirming the delivery.
4.4. The shipping cost is calculated individually for each order, depending on the area and delivery method, and sometimes depending on the payment method, and is specified at the time of registration of the order on the site.
4.5. At the time of delivery, the product is sent to the customer or the person named as the recipient of the order. If the person is unable to obtain the product, which must be paid in cash, the product is sent to the person who is ready to give details of the order (origin number and / or full name of the recipient) and pay the order in full to the person who make the delivery.
4.6. Upon receiving the order, the customer must check the external appearance and packaging of the product, the number of products in the order, the integrity.
Payment of the order
5.1. The price of the product is indicated on the website. In case of incorrect specification of the price of the product ordered by the Customer, the seller will contact the customer as soon as possible, to confirm the order after the corrected price or to cancel the order. If contacting the customer is not possible, this order is considered cancelled.
5.2. The price of the product can be changed unilaterally by the seller.
5.3. The payment methods for the products are mentioned on the website, in the "Payment methods" section. The agreed payment method is considered the method chosen by the customer, from all available payment methods, at the time of placing the order.
5.4. In the case of prepaid products, the order is accepted for processing, only after the necessary money is enrolled by the Customer in the current account of the Seller. The product cannot be reserved to order, and the seller cannot guarantee its availability in the warehouse, specified at the time of order registration, and as a consequence, the delivery time may be extended.
5.5. In the case of paying for the product with a bank card, the operation is authenticated by the bank. If the bank has reason to believe that the operation is fraudulent, it has the right to refuse this operation.
5.6. The conditions for payment of orders through the "B-pay" electronic payment systems are indicated on the website, in the "Payment methods" section.
5.7. The fees charged from the Consumer or Buyer for the transaction of electronic payment of the value of the products and/or services represent a will of the consumer or buyer and are agreed between the user of the payment services and the payment service provider and are limited to covering the actual costs of the payment service provider. payment services.
5.7.1.The consumer or buyer has the right to refuse the transaction of electronic payment of the value of the products and/or services with the related commissions by choosing another payment method from the "Payment methods" column.
5.7.2. Pursuant to the provisions of art. 38 para. (1) lit. c) of Law no. 114 of 18.05.2012 regarding payment services and electronic currency, all the fees that the user of the payment services is to pay to his payment service provider are transparent, specifying the amounts and fees on the page of "Making the order", "Confirm order" column.
5.7.3. Restitution of the value of the products and services using the same way of receiving the financial means involves the collection of a revocation commission in the amount of the same commission charged for the payment of the services and products.
Returning products
6.1. Return of product of appropriate quality.
6.1.1. The customer has the right to refuse the ordered product at any time, before receiving it, and after receiving the goods - within 14 days, except for the day of purchase. The return of the product of appropriate quality is possible if the external appearance, consumer properties, as well as a document proving the fact and conditions of purchase of this product are preserved.
6.1.2. The customer has no right to refuse the product of appropriate quality with specific individual properties, if the specified product can only be used by the customer.
6.1.3. In case the customer refuses the delivery in accordance with p. 6.1.1., the seller returns the amount paid for the returned product, except for the delivery cost, no later than 15 days from the date of receipt by the seller of the written request from the client.
6.1.4. Within 14 days of receiving the order, apart from the day of purchase, the Customer has the right to exchange the product of the corresponding quality with another similar product, only if this product does not suit the customer in terms of shape, size, style , color or technical equipment. The customer cannot exchange the product of appropriate quality, which is specified in the List of non-food products of good quality, which cannot be returned or exchanged, approved in Law no. 105 of 13.03.2003 regarding Consumer Protection.
6.1.5. If at the time of addressing the Customer, the similar product is not in stock, the Customer has the right to reject the order and request the return of the amount paid for the product. The seller must refund the amount of money paid for the returned product within 15 days from the date of return of the goods.
6.2. Return of product of poor quality
6.2.1. The customer can return the product of inadequate quality to the seller or manufacturer, and has the right to request the return of the amount of money paid during the warranty period, the validity period, or if this term is not specified, within a reasonable period of time, which does not exceeds one year. The customer can also request the exchange or elimination of defects of the product of inadequate quality.
6.2.2. In case of rejection of the Agreement by the Customer and presentation of the request for reimbursement of the amount paid for the product, in accordance with the conditions of point 6.2.1., the amount paid is to be returned to the customer within 15 days from the receipt of the written request by the seller .
6.3. Refund of money paid
6.3.1. The amount of money paid is returned to the customer in the same way, in which the payment for the product was made.
6.4. List of actions in case of violation by the Seller of the assortment conditions.
6.4.1. In case of detection in the delivered order of the product that does not correspond to the product ordered, the Customer has the right to refuse the order and ask for the replacement of the product according to the ordered assortment, or to ask for the refund of the money paid for the product.
6.4.2. If the replacement of the product is impossible, the Seller will notify the Customer by sending a message to the e-mail address specified by the Customer, and the money paid is returned in the manner provided in point 6.3.1.
6.5. Detailed information about quality claims and product returns can be sent by email: bonnyaxylen@gmail.com or at the address Bonny Axylen SRL, 014044 Bucharest, Sector 1, Str. Drumul Padurea Neagra 19-85, block 37A, ground floor, apartment 04.
privacy policy
7.1. When registering the order on the website www.tapete.ro, the Customer provides the following information: last name, first name, delivery address, e-mail address, phone number.
7.2. By providing personal information to the site, the Customer accepts its processing by the Seller, including for the promotion of the site's products and services.
7.3. Use of information provided by the Customer and taken over by the Seller.
7.3.1. Vînzătorul folosește informația preluată pentru:
• a-și îndeplini obligațiile față de Client;
• evaluarea și analiza funcționării site-ului;
• determinarea câștigătorului în promoțiile desfășurate de către Vînzător.
7.4. Disclosure of information taken by the Seller
7.4.1. The Seller is obliged not to disclose the information received from the Customer.
7.4.2. The customer must be aware that all information provided for the implementation of this service will not be disclosed to unauthorized persons or sites. An exception may be the provision of personal information at the request of the competent bodies of Romania or at the request of the court. The Seller is responsible for maintaining the confidentiality of the Customer's personal information. The customer is obliged to provide reliable information. If the customer provides incorrect information, the seller is not responsible for the information given and the possible consequences.
7.4.3 Security Measures We use commercial security measures to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information on the Site. Data transmission over the Internet or wireless network cannot be completely protected. Therefore, like other companies, we cannot guarantee the security of the information that the Customer provides, thus, he will do so at his own risk.
7.5. The seller has the right to use the "cookies" method. We use "cookies" to collect certain information about the Customer and to track visits to our website. Sites often use this method to improve identification of their users." Cookies "represent a small amount of information, which is sent by the Client's browser and stored on the computer's hard disk. They are transmitted when the Customer visits our website through a computer. If the Customer does not delete cookies, each time he uses the same computer to access our website, the server will be notified of his visit, and we may collect statistical information about the Customer's activities on the website.
7.6. The seller receives the information about the IP address of the visitor of the website www.tapete.ro. This information is not used to identify the visitor.
7.7. Minor users In accordance with current legislation, use of the site and its content is intended for adult customers, and we do not intend to sell products to minors. However, we cannot know the exact age of people who visit our site, and therefore we apply the same Privacy Policy to people of all ages.
Other terms and conditions
8.1. The relations between the Customer and the Seller are regulated in accordance with the legislation in force in Romania.
8.2. In the event of any questions or complaints from the Customer, he must contact Customer Service at phone number +40799939001 or send a letter by e-mail: bonnyaxylen@gmail.com. The parties will try to resolve all disputes arising through negotiations, and in case of inability to reach a mutual agreement, the dispute will be submitted to the court, in accordance with the laws of the Republic of Moldova.
8.3. The court's recognition of the invalidity of any provision of these Terms and Conditions does not imply the invalidity of the other provisions.
Claims
In the case of complaints directly related to the moment of buying and selling goods, you can contact the Agency for Consumer Protection and Market Surveillance at the following coordinates:
Bonny Axylen SRL, 014044 Bucharest, Sector 1,
Str. 19-85 Padurea Black Road,
block. 37A, ground floor, apartment 04
Phone: +40799939001